PosterGarden’s goal is to provide you with the best portable and modular display products and customer service possible. In the unlikely event an issue should arise, consult the following refund policy and please contact your project manager.
Hot Swap vs. Standard Returns – If you are returning or exchanging an item and need a replacement right away, simply pay for a replacement in advance and we will send it to you. When we receive your return or exchange, we will credit your account according to our return policy.
Returns – Customers may return any non-graphic item up to 30 days from purchase, but all graphic and flooring sales are final. Although customers are responsible for shipping items back to us, we may waive a 20% restocking fee by using it as a credit toward new items purchased within 30 days of the return.
Exchanges – Customers may exchange any non-graphic item up to 30 days from purchase, though all graphic and flooring sales are final. There is no restocking fee for exchanged items, though customers are responsible for shipping items to and from PosterGarden. Please ensure that your returns and exchanges are in new, re-saleable condition to avoid further charges.
Defects – All other hardware and graphics are guaranteed against defects for one year unless otherwise noted on the product page or catalog. In the unlikely event you experience a defect, please contact your project manager to determine if a repair or replacement is necessary. Ground shipping will be covered both ways by PosterGarden for any repairs covered under warranty. Ground shipping to the client will be covered by PosterGarden for any replacements. Expedited shipping less the cost of ground shipping will be at the client’s expense when required. Contact your project manager for more details.
Color & Graphics – PosterGarden does everything to provide the best graphics in the industry. You, however, are responsible for approving all e-proofs, including spelling, punctuation, graphic placement, and design work. We will replace graphics affected by our mistakes, but we are not responsible for errors in files you approve.
Always obtain a Return Authorization – All returned products must be accompanied with a Return Authorization. Please contact your project manager to have a return authorization initiated. Always include a copy of the RA when you send the product back to us for appropriate credit.
Hardware Modification & Graphic Installation – Displays that have had their hardware modified outside of normal usage parameters by the customer or have had graphics incorrectly installed by the customer will render our warranty null and void.
Panoramic H-Line – Hardware has a one year warranty against manufacturing defects. Accessories such as lights, shelves, shipping containers, and bags are excluded from this warranty. No warranty is provided on graphics. In the unlikely event you experience a defect, please contact your project manager to determine if a repair or replacement is necessary.
